Terms and Conditions

Terms and Conditions for metaFox.online
Effective date: 24 June 2026

1. Scope and contracting party

1.1 Scope

These Terms and Conditions (T&C) apply to the use of the metaFox.online web app (the “Service” or “App”) provided by metaFox GmbH (the “Provider” or “we”).

1.2 Consumers and business customers

If you are a consumer (a natural person acting for purposes outside your trade, business, craft, or profession), mandatory consumer protection laws apply. If you are a business customer, these T&C apply in commercial transactions; mandatory consumer rights do not apply.

1.3 Conflicting terms

Your own terms and conditions do not become part of the contract unless we expressly agree to them in writing.

2. Provider

metaFox GmbH
Carl-Spitzweg-Str. 61, 90768 Fürth, Germany

3. Services

3.1 Features

metaFox.online is a web application for online coaching, including:

Interactive whiteboard for coaching sessions
Coaching cards and tools
Conversation templates
Client management and documentation
Processing of personal data in data centres within the EU (Frankfurt)

3.2 Plans

Free plan

Coaching tools and templates
One client, three sessions

Pro plan (€19.95/month, incl. applicable VAT)

All coaching tools and templates
Unlimited clients and sessions
Optional seven-day trial where shown in the checkout process

Enterprise plan

Custom team offers on request

Unless stated otherwise, all prices are gross prices including applicable statutory VAT.

4. Conclusion of contract

4.1 Registration

Using the free plan requires registration. You agree to provide accurate information.

4.2 Paid subscription

A paid subscription contract is concluded when you complete the order in the checkout process (Stripe Checkout) and we confirm the order (e.g. by activating the paid plan).

Before conclusion of the contract, we provide the essential contract terms, these T&C, and the right of withdrawal information.

4.3 Account security

You are responsible for the security of your account and must notify us immediately of any unauthorized use.

5. Right of withdrawal

Consumers have a statutory right of withdrawal. Details, deadlines, and consequences are set out in our right of withdrawal information.

For digital services, the right of withdrawal may expire early if you expressly agreed that we begin performance before the withdrawal period expires and you confirmed that you are aware of the consequences (Section 356(5) German Civil Code (BGB)).

6. Terms of use

6.1 Permitted use

The App may only be used for lawful coaching and consulting purposes. You must respect the rights of third parties.

6.2 Prohibited use

In particular, the following is prohibited:

Violations of laws or third-party rights
Distribution of harmful or illegal content
Attempts to compromise app security
Use beyond the scope of your subscribed plan

7. Data protection

Personal data is processed in accordance with our Privacy Policy and the GDPR.

8. Availability, liability, and warranty

8.1 Availability

We strive for high availability but do not guarantee uninterrupted use.

8.2 Liability

We are fully liable for intent and gross negligence and for injury to life, body, or health. For slight negligence, we are liable only for breach of essential contractual obligations, limited to foreseeable, typical contractual damage. Otherwise, liability is excluded to the extent permitted by law.

Mandatory statutory claims for consumers remain unaffected.

8.3 Warranty

Statutory warranty rights apply. Updates and adjustments to digital services may be required to maintain security and functionality.

9. Payment terms

9.1 Payment processing

Paid subscriptions are billed via Stripe. Payment methods offered in checkout (e.g. credit card) apply.

9.2 Billing period

Monthly subscriptions are billed monthly in advance unless otherwise shown in checkout.

9.3 Price changes

We will notify you of price changes at least 30 days in advance. Consumers retain statutory rights in the event of price increases (including special termination rights).

10. Term and termination

10.1 Free plan

The free account may be deleted at any time.

10.2 Paid subscription — consumers

Consumers may terminate a running subscription at any time without notice. Termination may be made via account settings (billing / Stripe Customer Portal) or in text form (e.g. email to hallo@metafox.eu).

A separate cancellation option under Section 312k BGB will be provided when available.

Termination takes effect at the end of the current paid billing period unless the law provides for earlier termination.

10.3 Paid subscription — business customers

Business customers may terminate with 30 days’ notice to the end of the current billing period unless otherwise agreed.

10.4 Termination by the provider

We may terminate the account for material breaches of these T&C with effect from the earliest possible date. Fees already paid will be refunded on a pro-rata basis where required by law.

11. Final provisions

11.1 Changes to the T&C

We will notify you of changes at least 30 days before they take effect. If consumers do not object within the stated period, the changes are deemed accepted; we will expressly inform you of this consequence. Objection entitles you to special termination.

11.2 Applicable law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection rules of the consumer’s country of residence in the EU remain unaffected.

11.3 Place of jurisdiction

For business customers, the place of jurisdiction is Fürth where permitted by law. For consumers, statutory places of jurisdiction apply.

11.4 Consumer dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

12. Contact

Questions about these T&C:
Email: hallo@metafox.eu